SCHEDULE

Customer reminders

Give customers time to schedule before their annual test is due.

Email and consented SMS

Timing and delivery

First reminderFollow-up reminderEmail remindersOnSMS remindersOpted-in contacts onlyReply-to

Contact	Email	SMS	Reminder status
Nina Patel · Cedar Commons	Available	Opted in 08/21/2026	45- AND 14-DAY REMINDERS
Jo Ellis · Millstone Dental	Available	No SMS consent	EMAIL ONLY
Maya Ruiz · Northfield Shops	Opted out	Opted out	REMINDERS OFF