Solo billing, cancellation and refunds
See when Solo enrollment is available, how an owner starts or cancels a subscription, and how to request a refund.
Free beta and Solo
A free beta account needs no card and is never charged automatically. Solo is an optional, recurring subscription for the organization owner: $49 per month or $470 per year. It currently has the same shipped capabilities as free beta access. Crew seats, team invitations and extra paid features are not available.
Open Settings → Billing to see your organization's current status. If the page says Free during the beta, paid enrollment is not open and there is no subscription or payment due.
Start Solo when enrollment opens
Sign in as the organization owner and open Settings → Billing.
Only the owner can start or change billing. If Choose Solo is absent, new subscriptions are unavailable; your free beta account is not charged.
Choose Continue with monthly Solo or Continue with annual Solo.
Stripe Checkout shows the final total, renewal interval, terms and refund policy before you pay. Review them there.
Complete Checkout and return to Billing.
Psid confirms the subscription with Stripe before showing it as active. If the page still says it is confirming, refresh after a moment and check the status before starting another Checkout.
Manage or cancel a subscription
Open Settings → Billing as the organization owner.
Choose Manage billing in Stripe to see the current plan, invoices, payment method and cancellation option. The link appears after a Stripe customer has been created for this organization.
Cancel in the Stripe billing portal before your next renewal.
Cancellation is scheduled for the end of the paid period. Billing shows the effective date when Stripe confirms it; no further renewal should be charged after that date.
Canceling stops future renewals but does not automatically refund a past payment. If the portal cannot open, use the support contact in the refund policy and send the request from your account email.
Ask for a refund
The refund policy offers a full refund when you email hello@psid.app within 14 days of each Solo payment. Include your organization name, account email and payment or invoice date. Do not send card numbers or passwords. A refund request does not stop future renewals, so cancel separately if you do not want another charge.
Read the current Refunds and cancellation policy from the link on Settings → Billing before paying. Stripe Checkout shows the final amount charged.