Troubleshooting common problems
Start with the message on the screen, keep your readings, and check the record before trying again.
Readings and completion
- Continue stays on the readings screen
- Fill every required reading and condition. Continue must save successfully to the server before opening the next step. Reconnect if the screen reports a network failure.
- Saved on this device
- The draft exists only in this browser. Keep the tab open, reconnect and press Upload draft. Wait for Saved to Psid. Do not clear browser data.
- Complete test is unavailable
- Check your typed signature, required readings and the certification attestation. Office users cannot complete a tester’s test.
- Unsupported assembly
- RP, DC, PVB and SVB support test entry. Detector and visual assemblies can be stored as devices, but their test-entry flows are not available.
PDFs and filings
- The PDF preview is blank
- Try Download PDF and open the downloaded file. Check your browser’s PDF support and refresh the page. A blank preview is not proof that a filing was created or submitted.
- The queue names missing information
- Add the required utility account, meter, assembly or tester details shown in the packet review. Then review the report again.
- A credential prevents filing
- Check the dates on the test, certification and gauge. A renewal does not retroactively validate an earlier visit.
- A save seemed to fail
- Check the current record before repeating the action. Do not create a second customer, assembly or filing just because the first response was slow.
Ask for help
Email hello@psid.app with the page address, approximate time and timezone, browser, exact error message and steps that led to it. Include a redacted screenshot if useful. Never send passwords, session cookies, gate codes or unredacted customer reports.