Getting started with Psid
Set up what prints on your reports, add your first assembly, and take one test through to a saved filing record.
Maintained by Psid. Contact support about this guide.
Before you begin
Have your company details, tester certification, gauge calibration dates, customer address, utility account and meter numbers, and assembly make, model, size and serial ready. Use a current browser with an internet connection.
Psid fills Greenville Water, Spartanburg Water and Easley Combined Utilities reports for supported tests. Confirm the utility’s current form, signing rules and submission requirements before using the PDF. The app records your work; it does not submit the report or confirm utility acceptance.
Your first session
Create your account
Choose Create account on the Psid home page and use email and password. Keep your password safe. If you later need a reset and the sign-in screen does not offer one, contact hello@psid.app.
Set up your printed identity
Enter your organization, timezone, name as printed, and typed signature. Check the test category and testing method. The supported form prints its mapped details; Spartanburg and Easley signature lines stay blank for signing outside Psid.
Add your certification and gauge
Enter the certification number and validity dates, then the gauge identity and calibration dates. Skipping these during setup does not remove the filing requirements.
Check the preview
Use the setup preview to check your printed name and details on the form shown there. Correct them in Settings before recording a real test.
Your first report
Add a customer, then a site
Use + New → Customer, then Save and add site. Select the utility and enter its account number and meter number.
Add the assembly
Choose Save and add device. Record its type, make, model, size, serial and location. RP, DC, PVB and SVB have test entry.
Record the visit
Choose Save and start test. Check the test date, tester and gauge. Enter your measured values and conditions. Record any repair and retest without replacing the initial readings.
Complete and review
Confirm your attestation, complete a test with a supported utility-and-assembly template, and review the filled PDF. Completion saves the test; it does not submit it.
Submit outside Psid, then keep the evidence
Review the filing, download the PDF and follow the utility’s current process. For Greenville portal submissions, return to the filing and record the confirmation or explain why none was provided. For Spartanburg, arrange tester and owner signatures; for Easley, arrange the tester signature. Confirm each return route and keep delivery proof outside Psid; manual delivery cannot be recorded in the app yet.
Choose your next guide
The related guides below cover each step in detail. The Videos page has recordings using fictional sample records; the help index covers setup, records, readings, filings, troubleshooting and current limitations.