Refunds
Email hello@psid.app within 14 days of a Solo subscription payment to request a full refund of that payment. Include your organization name, account email, and the payment or invoice date. Do not send card numbers or passwords. After 14 days, subscription payments are not refundable for unused time, except where required by law or to correct an erroneous charge.
We process approved refunds through Stripe to the original payment method where possible. Your bank or payment provider controls when the credit appears. A refund request does not by itself stop future renewals.
Cancel future renewals
The organization owner can open Settings → Billing → Manage billing in Stripe and cancel there. Cancellation is scheduled for the end of the current paid period, so you retain paid access through that date and are not charged for the next period. If you cannot open the portal, email hello@psid.app from your account email and ask us to help cancel. Canceling does not automatically refund a past payment; request a refund separately within the 14-day window if you want one.
Questions
See the terms of service for the subscription details, or contact hello@psid.app.